Webinar
Specialty Retail's Superpower: Customer Service
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Knowledgeable sales associates that can deliver excellent customer experiences are specialty retail's superpower for winning against eCommerce. As we move into the uncharted waters stirred up by COVID-19, it is vital for specialty retailers and their suppliers to harness the power of customer service to keep driving sales and maintain a unique value in the face of online shopping. In order to do this, brands & retailers need to think more like each other so they can better meet their channel partners' needs and support sales associates to deliver incredible customer experiences. Watch this webinar to find out how brands can think more like retailers & vice versa in order to provide customer service that drives sell-through.
Date Held
Wednesday 28th October
Duration
60 minutes
Speakers
Ben Lee is the Head of Run & Sport Channel at 2pure, an active lifestyle distributor of 35 brands.
Starting out his career in specialty retail at Run 4 It, Ben worked as a Business Manager and then Director of Retail & Customer Service before moving to the brand side at 2pure. Drawing from his decade of experience in retail, Ben maintains a people-focused approach to his work at 2pure and knows the lasting power of good relationships.
Sam Parsons is Myagi’s Regional Manager for Asia Pacific. He has been with Myagi for 4 years, initially acting as our first Customer Success Manager for our Global Customer Base. Sam relocated to Melbourne in late 2018 and has helped the company branch into the region with new markets such as Consumer Electronics, Home Appliances, Sport & Outdoor, Agriculture and Home Improvement.
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